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GCT Skills Dev avatar image
GCT Skills Dev asked ·

Why won't my audio stream skill play in the Alexa app on my phone?

I built and rolled out an Audio Stream Skill: "Alexa, Play Canopy Radio". When enabled on my device at home, and by friends around the globe, this skill correctly plays the audio stream. When attempting to initiate the skill within Alexa app on our phones, Alexa responds (similar to how 'she' responds on a device): "Enjoy", however no stream starts - just dead air.

What do I need to do to enable the stream/skill to play via the Alexa mobile app (anticipating that I want the stream to be playable on the upcoming auto version of the Echo!)

alexa skills kitskillaudioaudioplayer
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Albebach avatar image
Albebach answered ·

This is "normal" -- I'm pretty sure that audio streaming is disabled on mobile devices. I'm unsure as to the reason for this, but it's possibly a policy so that mobile phones don't replace Echo devices... ? Anyway, yeah, you'll have no luck there.

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My audio player skills work on the Alexa app on my phone and stream the MP3s in the same manner as a "real" Alexa device does.

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newuser-f26589fc-9adf-4e03-b7bd-dc1f3057faf5 answered ·

I realize this is an old post, and I don't know if policy has changed, but I wrote an Alexa skill and am able to successfully stream audio on my Android phone through the Alexa app from https:// sources. For some reason, I am unable to stream a source I created with icecast (also https://)... The stream meets the requirements in https://developer.amazon.com/docs/custom-skills/audioplayer-interface-reference.html#audio-stream-requirements and I've tried adjusting the bitrate, abr, cbr, vbr, etc. but can't find the right config. I'm looking for additional requirements or pointers on how to troubleshoot further.

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Hello and thank you for your contact.

Can you please share your skill ID and the stream URL? If you'd rather not share the URL in a public forum, you can always right to us via our Contact Us page. If you decide to do so, just make sure to refer to this forum thread.

Regards,
Barry

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