question

Brandon avatar image
Brandon asked ·

Some purchased item is canceled in a few seconds

Hi,

We servicing the game in amazon app store that supports Amazon IAP.

Sometimes(1 ~ 2 times in a day), some purchased item canceled in 5 ~ 10 seconds after verifying via RVS. Of course our customer received item because the receipt is verified. But the purchase has canceled after delivering item.

So we developed batch server to processing refund. And we found some cases. Almost canceled purchases were canceled 5 ~ 10 seconds after purchaseDate.

Is this possible?

The sample receipt is below. and this is live logs for our server.

Receipt from client : {

"receiptId": "_QTErY_3Trrdjoha4Z1CKJHA6r3fGvLSwhWTM3Y-G0c=:1:11",
"userId": "YuJYqG17sWM4tnig4Eb5PT-BaWp7WFjigGIN3Mx3OXA=",
"isSandbox": false,
"productJson":

{ "sku": "AMAZON.LIMITED_USD60", "productType": "CONSUMABLE", "description": "[40% Off - Limited Offer] 20,000 Gems with 900 VIP Points", "price": "$59.99", "smallIconUrl": "http://ecx.images-amazon.com/images/I/71X2oV2fFML._SL110_FMPNG_h1_.png", "title": "★LIMITED OFFER★ Mountain of Gems" }

,
"receiptJson":

{ "receiptId": "_QTErY_3Trrdjoha4Z1CKJHA6r3fGvLSwhWTM3Y-G0c=:1:11", "sku": "AMAZON.LIMITED_USD60", "itemType": "CONSUMABLE", "purchaseDate": "Wed Jul 25 18:57:41 CDT 2018" }

}

VerifyReceipt Response from RVS : { "purchaseDate": 1532563061716, "receiptId": "_QTErY_3Trrdjoha4Z1CKJHA6r3fGvLSwhWTM3Y-G0c=:1:11", "productId": "AMAZON.LIMITED_USD60", "productType": "CONSUMABLE", "cancelDate": 0, "quantity": 1, "betaProduct": false, "testTransaction": false }

CheckRefund Response from RVS (checked about after 3 hours) : { "purchaseDate": 1532563061716, "receiptId": "_QTErY_3Trrdjoha4Z1CKJHA6r3fGvLSwhWTM3Y-G0c=:1:11", "productId": "AMAZON.LIMITED_USD60", "productType": "CONSUMABLE", "cancelDate": 1532563067909, "quantity": 1, "betaProduct": false, "testTransaction": false }

How can this happen?

iappurchasing
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Levon@Amazon avatar image
Levon@Amazon answered ·

Hi Brandon, I responded to your Contact Us case about this. Thanks!

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What was the answer??? I would like to know this as well. Having the same issue.

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newuser-3326d0b0-37f2-4a18-b8d9-9058b4195125 avatar image
newuser-3326d0b0-37f2-4a18-b8d9-9058b4195125 answered ·

@Brandon what was it?? Did it get fixed??

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