question

CXOC avatar image
CXOC asked

Creating an APP for Amazon Sellers. Having problems with Buyer-Seller Messaging API!

We have created an App for product sellers to create, manage & measure the end-end Customer eXperience. The first step of which is to ask for a seller rating. We used buyer-seller messaging API to request a feedback from the buyer using the buyers alias marketplace email ID. My email service provider shows the message is delivered to Amazon. But my test customer has not received anything. We see vendors like Feedback Genius aka Seller Labs are able to do it. What should we do to get that entitlement?

amazon device messaging
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1 Answer

Levon@Amazon avatar image
Levon@Amazon answered

HI CXOC,

Thanks for posting! Please note that this space is meant for Amazon Appstore developers of Android apps, Alexa Skills, and PC/Mac submissions, as well as Merch by Amazon content creators, to post and discuss questions related to their respective programs. We are unable to assist with questions related to Seller Central, including Marketplace order API integration and RSS feeds questions.

For assistance about API integration for Amazon Seller or Marketplace, please contact the support team at:

https://sellercentral.amazon.com/gp/mws/contactus.html

For assistance about Amazon Associates / affiliate program, please contact the support team at:

https://affiliate-program.amazon.com/contact

10 |5000

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.