question

jaykelmike avatar image
jaykelmike asked

Making the PNG the correct size to Upload

Hey all, I'm hoping that someone will be able to help me with the issues that I have been having all day. I have created files the exact size and dimensions that are required for the Amazon Merch store but I am having an extremely difficult time actually saving and meeting these very specific and tedious size requirements. Every time I export, and adjust the image size, Photoshop is not allowing my to override the automatic resizing when I export it as a PNG, and it is proving to be a very difficult process, unlike other online platforms. What am I doing wrong, and how do I make my PNGs the 4500px 5400px while being a sufficient dpi AND still meeting the 25mb file size that they have implemented. Seriously, this feels like a puzzle that I cannot solve in all my years of working in design!

merch by amazonhow-toupload
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ScottFromWyoming avatar image
ScottFromWyoming answered

4500 x 5400 is the only thing Merch cares about. DPI is irrelevant. Literally irrelevant. You can have a 1 DPI file that's 4500 inches by 5400 inches and a 3000 DPI file that's 1.5 inches by 1.8 inches and they both will output an identical 4500x5400 pixel PNG. Either of them will satisfy the Merch uploader.

If it's saving at greater than 25MB, you need to make sure you're using compression. This is not JPEG compression—it's not going to degrade your image. It's just slower to save.

3 comments
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This is the only right answer that worked for me. Just change your "resize" to judge in "px" for pixels. Make sure your image is on 4500 X 5400 px

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newuser-01634531-9d56-4167-8123-4d51011c673f avatar image newuser-01634531-9d56-4167-8123-4d51011c673f newuser-8091dad9-7409-4f69-a6a3-a5349baaffea commented ·

What is Judge in?

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newuser-01634531-9d56-4167-8123-4d51011c673f avatar image newuser-01634531-9d56-4167-8123-4d51011c673f newuser-8091dad9-7409-4f69-a6a3-a5349baaffea commented ·

Can you please explain what changing your resize to Judge in px means? Thanks in advance.

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Greg@Amazon avatar image
Greg@Amazon answered

Hey there,

Thank you for reaching out. Though we are not able to provide direct assistance regarding Photoshop, I can direct you to a few helpful links which I have included below. The first link below will take you to a page where you can download the MBA product templates which can be used in Photoshop. If you have not been using these, I would highly recommend it. The second link provided will take you to the MBA best practices page. Before trying to resubmit, I would recommend reading through these best practices, and ensure that you are hitting all of the marks. And lastly, I have included a link to the official Adobe Photoshop help page. I hope these links help!

https://merch.amazon.com/resource/Y28FFE5NLRYJG4V

https://merch.amazon.com/resource/201849250

https://helpx.adobe.com/photoshop.html

Thanks,

Greg

3 comments
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Is there a video on how to use the Adobe Photoshop add in? I have Photoshop Elements 13 and I think I'm using the add in correctly but still get error messages. Is there someone at Merch I can send my png to just so they can tell me what is wrong?

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I've been having issues as well. I believe it's the file size limitation. I downloaded the template in hopes of that working, but it does not. How can you provide a template that doesn't work. If I made every single pixel a different color (it's not, just if), it should still work if using the template.
Frustrating.

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lawrence westfall avatar image lawrence westfall newuser-bf9455f3-6682-4644-9dfb-40b21d8a3d51 commented ·

make your own template in Photoshop

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newuser-a402cb2b-c95c-49f2-b537-3c2920b56dfa avatar image
newuser-a402cb2b-c95c-49f2-b537-3c2920b56dfa answered

This appears to be a known issue with Photoshop. One person suggested that PS is cropping to the pixels in the image and not the actual canvas size. One potential fix is to choose the filetype as PNG-24, ensure that 'visible layers only' is checked, make sure that 'transparency' is checked, and 'trim layers' is unchecked.

In my case I would just export it as you have it and open the file in Inkscape (which is a free program). From there hold ctrl+shift+d so you can set the proper canvas size. Adjust the image to fit the canvas if necessary and export it from there.

Honestly, if you don't need Photoshop for the designs you create you may prefer to use Inkscape or Illustrator to avoid the extra steps. That is, unless there's an easier fix than the solutions I suggested.

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newuser-8091dad9-7409-4f69-a6a3-a5349baaffea avatar image
newuser-8091dad9-7409-4f69-a6a3-a5349baaffea answered


ScottFromWyoming
has the only right answer that worked for me. Just change your "resize" to judge in "px" for pixels. Make sure your image is on 4500 X 5400 px

1 comment
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Where in Photoshop do you change your resize to judge in px? Thanks in advance.

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hooahshop avatar image
hooahshop answered

Very simple, use SaveAs, not export. Exporting it as a PNG will changed the DPI to 72, which is the internet standard for PNGs. I ran into this problem a few weeks ago when I forgot I used SaveAs and used Export and ended up with 500+ files at 72DPI. Went back, created a macro, and changed them all back to 300PDI and used SaveAs without a problem.

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