question

DrHenley asked Nov 17, '12

Problems on the App Store?

What is up with the app store? I'm suddenly getting one star reviews because people are having problems buying the app. Either they buy it and it doesn't show up on their device, or they are not able to buy it because of some problem. This just started a couple of days ago. None of this is my app's fault, but I am taking the heat for it.

fire tablet submission testing distribution

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DrHenley answered Nov 17, '12

Here is the latest review: "I just tried to purchase this and I guess it will charge to my card but it does say pending right now on my order. It said it had problems so it didn't download. I hope they will credit my account now. I guess it's garbage. Amazon should check out the apps before they allow them on their site. They should work not be rip offs."

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DrHenley answered Nov 17, '12

Now this: "JUST BOUGHT THIS APP FOR MY KINDLE FIRE HD AND IT DIDN'T SHOW. WASTED MY MONEY VERY UNHAPPY BEWARE IT MAY NOT DOWNLOAD"

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Anshul@Amazon answered Nov 17, '12

@DrHenley We understand your frustration. Please raise a ContactUs ( https://developer.amazon.com/help/contactus.html) with your app details, so that we can look into your app and help you serve better.

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Sascha Hlusiak answered Nov 21, '12

I too got a bad review that my app can't be downloaded, and I don't see why this bad end user experience should affect the rating of my app. I used the contact-us form in the developer portal. They directed me to the customer support The customer support directed me to the German customer support, because the purchase was from Germany and the stores are separate The German customer support said, she can only help the customers, and she can't help me, because I am not the customer and they don't do technical support for developers. She directed me to: the contact-us form in the developer portal. I am somewhat disappointed in the service for developers, that seem to have no way at all to improve end user experience. It's even impossible for me to find out about problems, because I can't see all reviews for my apps.

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DrHenley answered Dec 2, '12

Yes I got the "Call Customer Support" runaround in response to my Contact Us submission. My latest App Submission has been languishing in "Under Review" since early last week My latest Contact Us submission hasn't been answered for several days AND my latest question I posted to the forum was deleted with no explanation! [b]Amazon you have to a better job of supporting your developers! [/b]

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Sachin@Amazon answered Dec 4, '12

@DrHenley Your ContactUs has been received and its already been taken care. Thank you for your patience.

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DrHenley answered Dec 4, '12

Since I am no longer getting comments about people not being able to download and install the app, I guess this issue is resolved.

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