question

victor-thompson avatar image
victor-thompson asked ·

White border appearing around app icons

Our app, Voyage of the Starship Lexicon, has an icon with a black border. After I download the app from the appstore to a Kindle Fire HD 7" device, the app icon that appears on the Carousel shows a narrow white border. The border seems to be one pixel wide, and has occasional "breaks" in it. I believe that this issue is NOT related to anti-aliasing in our source images, as I have tested a version that does not use any anti-aliasing. Please see our app at this link: http://www.amazon.com/gp/product/XXXXXXXXXX/ref=mas_pm_starship_lexicon_tablet_edition Here are links to a few other apps that appear to suffer from this problem: http://www.amazon.com/Stormin-Dorman-Productions-Calculator/dp/XXXXXXXXXX http://www.amazon.com/Kevin-Vajk-Crosswords-Plus/dp/XXXXXXXXXX http://www.amazon.com/Pandora-Media/dp/XXXXXXXXXX Again, these icons show the white border only on the device. The versions in the appstore do not show the border. (disclaimer: I am in no way associated with these companies or their apps. I have no way of knowing whether they intended to carefully anti-aliased their app icons and then add a jagged white border.) I would like two things, either one of which might solve this problem for all of us. First, Amazon could look into this issue and try to fix it - since these borders are NOT present in my original icons, it is definitely the case that Amazon is causing, and therefore could fix, the issue. Second, Amazon could post to this forum some information about what processing (the software and the commands given to that software) is used to perform the processing. Thanks for any help, Victor Message was edited by: Samuel@Amazon
fire tabletsubmission testing distribution
10 |2000 characters needed characters left characters exceeded

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

Samuel@Amazon avatar image
Samuel@Amazon answered ·
Hi Victor, We have seen your images issue in Kindle Fire tab. We can understand your issue and since this is very specific to your app and which involves more app details, and for app security reasons can you please raise a contact us to Amazon support team. One of our support engineer will assist you further. Thank you for your support and cooperation.
10 |2000 characters needed characters left characters exceeded

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

victor-thompson avatar image
victor-thompson answered ·
Thanks for your response. I believe that this issue is NOT specific to our app - I included links to several other apps whose icons appear to be affected the same issue. I have contacted Amazon support by going to the link titled "Support", then clicking "Contact Us". I received a reply suggesting several things that I could do to try to correct the problem, but the suggestions did not solve the issue. This "white border" issue is caused by Amazon. I know that this is true because I can "side-load" my own app, with the properly-sized icons included in the .APK file, and the icon looks exactly as I intend. On the other hand, I submitted the same .APK file to Amazon, along with the same icon images. When I download my app from the appstore, the icon has been modified. I would like to have some information about how the icons that I upload (as specified in https://developer.amazon.com/help/faq.html#AppDetails) are processed by Amazon. If it is possible to do so, I would like to hear from an engineer who can describe how the icons are resized - what software or library is used to load and save the .PNG files, and what algorithms are used to resize the images. This is important stuff for developers. We need to have some control over how our software is presented to the users. Furthermore, if app icons look bad, it makes the app store look bad, and that makes Amazon look bad. Fixing this is good for EVERYONE. Please help. - Victor
10 |2000 characters needed characters left characters exceeded

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

Anshul@Amazon avatar image
Anshul@Amazon answered ·
Unfortunately, at this time we do not have a means for resolving the issue you are encountering, beyond the suggestions you were provided by the Mobile App Developer Support team. Internal teams are aware of and researching the issue. Please watch the Mobile App Distribution Blog for future updates http://www.amazonappstoredev.com/. Thank you for your patience.
10 |2000 characters needed characters left characters exceeded

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

Apk PM avatar image
Apk PM answered ·

as soon as possible amazon apps set up our mobile device. I have some problem install these apps our android device please share original file.

10 |2000 characters needed characters left characters exceeded

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.