App failed testing, but bug not reproducible by us
My app failed testing for the 2nd time, but for both the times the steps mentioned by the testers do not lead to crash on my device. I am not sure how to debug a bug which I cannot reproduce without more information from testers, e.g. line which lead to crash etc. I have also sent a note using contact-us form, the case id is 133068021 Let me know how to proceed.