question

andyhast81 avatar image
andyhast81 asked

Problem submitting an update

Hello, I'm trying to submit an updated version of my app to comply with Coppa. All fields have a green circle with a check mark and the Submit app button at the bottom is not grayed out and is clickable as well. When I push the Submit App button I get a notification at the bottom of the page that reads - "To submit a paid app please verify your payment information in Settings > Payment Information" and it still says "upcoming version ready to submitt". The app is set to free so I'm at a loss here. Thanks, Andy
fire tabletsubmission testing distribution
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1 Answer

Sujoy@Amazon avatar image
Sujoy@Amazon answered
Hi Andy, Thank you for writing to us. Payment Information is needed if your app is paid or has monitization features like IAP or Mobile Ads integrated. I can see your app is finally in Review for last 8 hours. I think you are able to resolve the problem after you submitted this post. Going forward if you have specific query like this please reach us through ContactUs ( https://developer.amazon.com/help/contactus.html).
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