question

Android avatar image
Android asked

Reviews

Dear Amazon, Why are the reviews people have made through the website not visible in the store on the device? For one of our apps we have five reviews on the website (some of which are verified purchases) but if I go to the product page on the Kindle Fire itself, none of these reviews are visible?? These seems very strange.
fire tabletsubmission testing distribution
10 |5000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

3 Answers

Sujoy@Amazon avatar image
Sujoy@Amazon answered
Hi Jonathan, Can you please provide the url of product page? If you do not want to answer it publicly, please share the link/ app name through ContactUs ( https://developer.amazon.com/help/contactus.html). In this case please mention in the case you are redirected from this thread. Thanks.
10 |5000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

Android avatar image
Android answered
The issue was not as described - the issue is that reviews aren't shared between customers in the US and UK.
10 |5000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

Sujoy@Amazon avatar image
Sujoy@Amazon answered
Hi, As I said, we need your app link, name to investigate the issue further. Please cooperate. Thanks.
10 |5000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.