question

Javier M. Chavez avatar image
Javier M. Chavez asked

Status shows as approved but not live

I submitted several apps that have since appeared as Approved but they dont show as Live, and I cant edit the descriptions or anything. The app I submitted last week has been on Submitted since last week and still doesnt change status. I have tried twice using the Contact Us form and opening Cases and havent got any replies. Could somebody from the review team help please? thank you Message was edited by: Javier M. Chavez
amazon appstore
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Sujoy@Amazon avatar image
Sujoy@Amazon answered
Hi Javier, In order to reach the team that provides support on PC/Mac based app submissions, please raise a ContactUs ( https://developer.amazon.com/help/contactus.html) and be sure to select "Application Submission - PC & Mac" from the drop down. The team managing the PC & Mac based apps will respond via that channel, and does not currently monitor these forums. Thank you.
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Javier M. Chavez avatar image
Javier M. Chavez answered
Hi, thank you for your reply. I have done that, opened several cases, and still I have heard nothing from Amazon yet. Could you please look up what is going on with them?
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Sujoy@Amazon avatar image
Sujoy@Amazon answered
Hi Javier, Your query is being followed up with internal team. You will get the answer in time. Thanks.
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