question

Robert avatar image
Robert asked

HELP! ALL CAMERAS ARE NOT RESPONDING! WAS WORKING FINE YESTERDAY!

HELP!

I have a skill that allows users to view their IP network camera streams. Everything has been working for weeks but as of today any camera I request results in Alexa saying the "The Camera is Not Responding"?

I checked my Alexa communications and it all seems to be working as it should. Below is an example from the communications log.

[DEBUG]  ----------------------------------------------------------------
[DEBUG]  [ALEXA REQUEST]
[DEBUG]  ----------------------------------------------------------------
[DEBUG]  {
   "directive": {
      "header": {
         "namespace": "Alexa.CameraStreamController",
         "name": "InitializeCameraStreams",
         "correlationToken": "--REMOVED--",
         "payloadVersion": "3",
         "messageId": "023706c4-a513-44a9-aac7-adab2e78ec09"
      },
      "endpoint": {
         "endpointId": "S:000641fb-3f5a-4b35-aec3-af39baa2c882",
         "scope": {
            "type": "BearerToken",
            "token": "--REMOVED--"
         },
         "cookie": {
            "name": "Basement"
         }
      },
      "payload": {
         "cameraStreams": [
            {
               "protocol": "RTSP",
               "resolution": {
                  "width": 720,
                  "height": 480
               },
               "authorizationType": "DIGEST",
               "videoCodec": "H264",
               "audioCodec": "G711"
            }
         ]
      }
   },
   "context": {--REMOVED--}
   }
}

[DEBUG]  ----------------------------------------------------------------
[DEBUG]  [ALEXA RESPONSE]
[DEBUG]  ----------------------------------------------------------------
[DEBUG]  {
   "event": {
      "header": {
         "namespace": "Alexa.CameraStreamController",
         "name": "Response",
         "correlationToken": "--REMOVED--",
         "payloadVersion": 3,
         "messageId": "88129821-6627-4487-a863-141a69167514"
      },
      "endpoint": {
         "endpointId": "S:000641fb-3f5a-4b35-aec3-af39baa2c882"
      },
      "payload": {
         "cameraStreams": [
            {
               "uri": "rtsp://camera-basement:554/Streaming/Channels/101",
               "protocol": "RTSP",
               "resolution": {
                  "width": "720",
                  "height": "480"
               },
               "authorizationType": "NONE",
               "videoCodec": "H264",
               "audioCodec": "G711"
            }
         ]
      }
   }
}
POST /alexa 200 3.921 ms - 1193

alexa smart homecamera
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Tsuneki@Amazon avatar image
Tsuneki@Amazon answered

Hi there,

Thanks for posting.

Please file a contact us here with following information for further information.

  • Skill ID
  • Account linking credential( ID and password)

Please write to Tsuneki@Amazon, so that we can process your issue smoothly.

Regards,

1 comment
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I have submitted the requested details in Case: 4947072811

Thank You, Robert

0 Likes 0 ·
newuser-0f288368-58da-494b-af70-561afe0ab823 avatar image
newuser-0f288368-58da-494b-af70-561afe0ab823 answered

is it working now ? i'm facing same problem since yesterday. Alexa always says' camera not responding'

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newuser-110bdffb-a8fe-4f53-b1cc-922ae09f214c avatar image
newuser-110bdffb-a8fe-4f53-b1cc-922ae09f214c answered

Same problem here since 3 days.

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newuser-0f288368-58da-494b-af70-561afe0ab823 avatar image
newuser-0f288368-58da-494b-af70-561afe0ab823 answered

@Tsuneki@Amazonany solution for this issue?

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tangle avatar image
tangle answered

The same to me since last week.

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newuser-87d8771e-af27-42cb-a9ec-942624492b23 avatar image
newuser-87d8771e-af27-42cb-a9ec-942624492b23 answered

Is the problem solved? I also encountered such a problem. I had reactions 10 days ago.

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