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jar avatar image
jar asked

Interference from Fire Stick to TV set when receiving "antenna" signals

Got a Fire Stick a couple of days ago and it works fine except it is causing interference to one of our Samsung TVs. When plugged in the FS causes the over-the-air (antenna) signal to breakup. Unplugging the FS from the wall fixes the problem. Unplugging the FS from the back of the TV reduced the interference which indicated to me the FS was radiating an interfering signal. Plugged the FS back into the TV and temporarily wrapped the FS with aluminum foil. Problem went away. Ordered a male-female extension cable so the FS can be several feet away and will give that a try. Wonder if the FS complies with FCC part 15 regulations.
fire tablet
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newuser-31f0265e-e318-41ae-9a27-a561fbd71ddb avatar image newuser-31f0265e-e318-41ae-9a27-a561fbd71ddb commented ·

We have been experiencing interference with OTA TV signal from our Amazon tablets. Even replaced ALL the coax cable from the rooftop antenna to the TV with NEW outdoor RG6 quad shielded cable, but even this didn't help. Color me frustrated.

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5 Answers

DougM@Amazon avatar image
DougM@Amazon answered
Hello Jar, This forum would not be able to assist with consumer questions in regard to FireTV and FireTV Stick. Please raise your inquiry with Amazon Customer Service. I am including a link to Customer Service for your convenience. http://www.amazon.com/customerservice
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chris demirdjian avatar image
chris demirdjian answered
Did that fix your problem? I'm having the same problem
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Melody avatar image
Melody answered
Hi Chris, Thanks for posting! Please note that this a forum for Amazon Appstore developers. For assistance with the Amazon Fire TV Stick as an end user, please contact Amazon Customer Service for support at http://www.amazon.com/customerservice or post in the Fire forums ( http://www.amazon.com/forum/fire/)
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R. R. Cook avatar image
R. R. Cook answered
Why should he contact your tech support? He provided YOU with the resolution and you didn't even bother to answer his question regard FCC compliance, which I'd like to hear an answer on as well. And I think you owe "Jar" the original poster a gift card.
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4d4ed600-1a28-45b0-b0cf-74ddf1655597 avatar image
4d4ed600-1a28-45b0-b0cf-74ddf1655597 answered

Aluminium foil works a treat!

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