The information you provided in your tax identity did not match IRS records

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Emma asked Nov 13, '13

The information you provided in your tax identity did not match IRS records

I got the standard mail saying "The information you provided in your tax identity did not match IRS records" At the tax identity interview I entered all info correctly with a tax professional and double checked it (including my name). My EIN number is about 4 weeks old (I entered it 3 days after they faxed it and in the amazon form I marked that it is not more than 60 days old). The EIN number has a hyphen included. After entering the number, the hyphen was deleted by the amazon script. Maybe it has something to do with it? Also, in my fax to the IRS I wrote "Bavaria" as province. Maybe I have to input "BY" instead of "Bavaria" in the amazon form? Now I have no clue why my tax identity did not match IRS records and I will get NO SUPPORT from amazon. They only told me the standard things like "Misspelling your name, not including your middle initial or middle name,...." So now amazon withold 30% taxes even I'm not a US resident and even I have an EIN number. So what can I do now??? Message was edited by: Emma

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Answer 1 · 2013-11-16T08:43:54Z

Emma answered Nov 16, '13

Such ignorant behavior is unbelievable for me.

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newuser-52c498d1-4377-4f72-b883-01fd20811162 commented · Oct 29, 2018 at 06:39 AM

I am having the same issue. There is not even an option available for me to retake the tax interview. All we get are generic replies from Amazon “support” that are not helpful. Amazon Merch support is absolutely unacceptable. They don’t even answer my question or help at all.

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Answer 2 · 2013-11-18T10:48:35Z

Sujoy@Amazon answered Nov 18, '13

Hi Emma, Thank you for writing to us. Unfortunately, we are not authorized to provide guidance on how to complete the Tax Identity Interview. For further assistance we suggest reviewing the tax interview guide provided via your distribution portal. If you are still uncertain about how to proceed, please consult a tax professional.

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newuser-f616efc1-bf3b-4d55-813d-c2e7043d5ca9 commented · Oct 11, 2019 at 07:02 PM

Going through the same issue, keep getting a reply that my TIN does not match my IRS info. Why do you create this forum anyway if you cant answer a simple question as to why i am unable to go past my tax interview? The steps are very simple and clear, I have an IRS account that shows my TIN, and a social security card as well. I even tried to use my EIN, how can both fail! This is a basic step that determines if i can create an account or not. Why do we need to see an accountant!? Please tell us, do they have a bypass to Merch by Amazon! Sujoy@Amazon, if you are not allowed to answer tax questions on this forum, then where do you answer them? Thank you.

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Answer 3 · 2014-04-28T14:13:57Z

Seb answered Apr 28, '14

I am in the same situation. This behavior from Amazon is absolutely unacceptable. How can they reject your tax identity information without even explaining why ? The don't even comply with the 3 weeks delay. I had to wait 2 months to receive the rejection email.

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Answer 4 · 2014-05-02T08:48:23Z

Sujoy@Amazon answered May 2, '14

Hi Seb, As I said, we are not authorized to answer the tax related queries in forum.

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newuser-f616efc1-bf3b-4d55-813d-c2e7043d5ca9 commented · Oct 11, 2019 at 06:59 PM

Going through the same issue, keep getting a reply that my TIN does not match my IRS info. Why do you create this forum anyway if you cant answer a simple question as to why i am unable to go past my tax interview? The steps are very simple and clear, I have an IRS account that shows my TIN, and a social security card as well. I even tried to use my EIN, how can both fail! This is a basic step that determines if i can create an account or not. Why do we need to see an accountant!? Please tell us, do they have a bypass to Merch by Amazon! Sujoy@Amazon, if you are not allowed to answer tax questions on this forum, then where do you answer them? Thank you.

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Answer 5 · 2019-10-11T18:57:25Z

newuser-f616efc1-bf3b-4d55-813d-c2e7043d5ca9 answered Oct 11, '19

Going through the same issue, keep getting a reply that my TIN does not match my IRS info. Why do you create this forum anyway if you cant answer a simple question as to why i am unable to go past my tax interview? The steps are very simple and clear, I have an IRS account that shows my TIN, and a social security card as well. I even tried to use my EIN, how can both fail! This is a basic step that determines if i can create an account or not. Why do we need to see an accountant!? Please tell us, do they have a bypass to Merch by Amazon! Sujoy@Amazon, if you are not allowed to answer tax questions on this forum, then where do you answer them? Thank you.

10 |5000

Attachments: Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

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