Our skill is in certification review for 3 weeks now. No proper reply from the support team for several support tickets we raised. Someone at some offshore location wakes up and closes those tickets saying he will check with certification team and no answer for days. Worst ever experience with support compared to rest of AWS support. Alexa certification team. What's going on? Is there a support contact number to call or an email of a person actually in certification team? You should mention clearly in bold letters that skill development is just for fun and some college level experiment. Such kind of support is never meant for enterprise level use.