question

Has anyone else had the frustration of an App being rejected, with the comment: "Error is displayed : app not installed". My recent App submission passed tests on all devices with the exception of Kindle Fire 1st generation. As it has passed the test for all other Fire products, Fire Phone, as well as non Amazon Android, I suspect the issue is with Kindle Fire (1st Gen) software and not my App. I am reluctant to spend much more time and effort with this, but if there is a simple answer, please let me know. Thank you Non-Amazon Android PASS N/A Fire HDX 7 WAN (3rd Gen) PASS N/A Kindle Fire HD 7 (3rd Gen) PASS N/A Fire HD 8.9 WAN (2nd Gen) PASS N/A Fire HDX 7 WiFi (3rd Gen) PASS N/A Fire HD 8.9 Wifi (2nd Gen) PASS N/A Fire HDX 8.9 WAN (3rd Gen) PASS N/A Fire HDX 8.9 WiFi (3rd Gen) PASS N/A Kindle Fire (2nd Gen) PASS N/A Kindle Fire HD 7 (2nd Gen) PASS N/A Fire phone PASS N/A Devices where the app FAILED testing Device Result Comments Kindle Fire (1st Gen) FAIL Observation:- Error is displayed : app not installed Recommended: After fixing your app for the issues mentioned here, test your App using Amazon’s updated testing feature to identify other common failures before resubmitting your app.