My app was just released today. But when you look at it on the store there are no images. The icon is a big white box that says "No image available" and no there are no screenshots shown. Why would this happen?
Anything more on this yet? It's now in the 4th day of this problem. I had submitted an update for it and that was approved this morning and still has not changed the store listing or app icon yet. If there is anything I can do to help, let me know. It appears on my end as though all of my images have been uploaded, but if they are in the wrong format/resolution or something I can change them if need be.
We are sorry for inconvenience. I will let you know ASAP if you need to do something in order to make the assets appeared for your app in our store. Please note we are actively working on this issue. Thanks.
Nothing still... after 5 days. Sorry to be impatient, but this is completely ridiculous. My app seems to be the only one affected. Apps that have come out after mine are not missing images. I just don't understand what could possibly take this long to fix about it. I feel like it should take 30 seconds to check the missing images and refresh them on the servers. These errors are costing me sales. No one will buy what they assume is a broken product.