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Robert avatar image
Robert asked

How to diagnose Echo Show/Spot or FireTV when Alexa fails to display a camera stream after 'InitializeCameraStreams'?

How does a developer diagnose an Echo Show/Spot or FireTV when Alexa fails to display a camera stream after 'InitializeCameraStreams'.

I have written a skill (https://www.amazon.com/shadeBlue-LLC-Monocle/dp/B079P7DZ4D) allowing users to provide their own custom list of camera feeds and the skill makes them available to the user's Echo Show, Spot and Fire TV when the user asks for the camera to be displayed.

By in large the system works great. However, its seem there are some users with cameras that seem to fail no matter what we try. We have confirmed that the RTSP URLs are valid and the video is encoded with H.264. (confirmed working in VLC) but simply not start streaming on the Echo/Fire TV devices.

So how can we further diagnose the problem where Alexa hardware fails or refuses to play the RTSP streams?

Thank You, Robert

debuggingalexa smart homecamera
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Hi, have you soved the problem?

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How do you make sure that these cameras meet the requirements:

TCP socket encryption on port 443 using TLS 1.2

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1 Answer

Brian@Amazon avatar image
Brian@Amazon answered

Hi Robert. It's hard to say. The best bet would be for you to file a contact us case https://developer.amazon.com/public/support/contact/contact-us providing some of the urls of the video streams which are not working. We'll take a look and get back to you.

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I did file a case back in early March. (either 4924662031 or 4945024361 - I don't recall which is which)

I'll work on getting a public stream available so you can see this problem.

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