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Jon R. Helms avatar image
Jon R. Helms asked

FireTV Not Booting

I haven't been able to find support for the FireTV, so if I missed some way to contact support please let me know. My FireTV is not working now, I turned on my TV and all I see is the Amazon logo. I tried unplugging and plugging back in and it stops at the Amazon logo and the white light is cycling from bright to dim to bright and so on. Is there any option for a factory reset on a FireTV that won't boot? I believe I had developer mode enabled on it, though I've been doing my development on one of my others so I haven't tried development mode in a couple months. I have used the FireTV within the last week, I think on Thursday night if not Friday night, so whatever happened was recent. Any ideas, or is there a better support avenue I should be using?
fire tv
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3 Answers

Sujoy@Amazon avatar image
Sujoy@Amazon answered
You should write in Fire TV customer forum http://www.amazon.com/gp/help/customer/display.html?nodeId=201452570 http://www.amazon.com/gp/help/customer/forums/ref=hp_ss_comp_ss_forum_C You may submit a ContactUs there https://www.amazon.com/gp/help/customer/contact-us Or you can directly call to customer care number given with the product.
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seonjoonkim avatar image
seonjoonkim answered
I have same AFTV problem like you. But I'm not live in USA, So I am embarrassed how to solve this problem. If you have solved your fire TV problem, Can you tell me how to do it?
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Sujoy@Amazon avatar image
Sujoy@Amazon answered
You can always write in above forums and file ContactUs case from anywhere. Right?
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