On 2-14-18 I purchased 3 of my own designs. These three sales have not shown up on my dashboard, nor in analyze. My credit card has been charged and I received an email saying the products have been shipped. Still no update to my dashboard.
I tried emailing Merch customer support and I have received 3 canned response emails that did not address the issue at all and a 4th email saying they had provided me all the information that they could.
Most of us as designers need this information as it lets us know what products and designs are selling better than others and we can adjust future designs accordingly. If I had not purchased my own designs I would never had known that my sales were not being recorded properly.
Can anyone tell me why these sales aren't showing up? I have purchased in the past and the sales were recorded almost instantly. This has been almost 60 hours and the sales have not been recorded.
Thanks for any help you can give.