question

Shan avatar image
Shan asked

Alexa unable to link skill - We were unable to link skill at this time

When I try account linking from Alexa web app, I get error 'unable to link your skill'. following is my work progress.

  1. Alexa app is able to open my authentication url.
  2. I am able to authorize and provide authorization code with redirect uri.
  3. Alexa fails in this step to link with my skill. It say's 'Unable to link your skill'.
  4. It is not even calling my api for access and refresh token

    Redirect URI Format- https://layla.amazon.com/api/skill/link/myvendorId?state=A2SAAEAEAuglqkkHrQ2dx9KcQKveKgBsNCS0Ijx0oKQfUmcMbaXm6nc7rfQEaLns1iv3aRue6PqvYjr8yVzJcaCtC8OPVm6tCfbT-9lOYh0VPujQwp0JRa9-gJpKqN4Ny0eCIMFvdYeQT2SsII-oC8siTPxF5UNhXR2-No4VqhqelOZHHNe5BXs91roaLtAAtJrv9vb-W5c3QSSZpFuXRFopJHmtYVc4so5dIyG09aU7CEcTCybqQ735chV9BwLR6LvYxrniUERhR8-IyPmJcV60_FJ-pOVEAiHOl4jEhZG08KvoIFa1SELf8WLgmbIbdb4a14EAqEtNv5nDJaST9m12MF_EM8j5De4MJmMssncG3AVcRzK_j4qSSdaZuoetQ-QYemb2R0QPh0zssGeT9DMdszkSCWo4krA5eCXNeOEmp4JNCJjwThuT4vwhoz0rFu8Pdz5SaCzwQ1ushRTYLwun4-asdn682C8Dml52ifQ&code=******************************************

I have gone through my forums about the same, but couldn't find what exactly the issue is. Can any one tell me why its not calling my api with provided auth code?

alexa smart homeaccount linking
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I also have this problem. How can I solve this problem?

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Tsuneki@Amazon avatar image
Tsuneki@Amazon answered

Hi there,

Thanks for posting.

Could you provide your skill ID and your credential through our contact us here where we will be able to assist further.

Also, please make sure writing to Tsuneki@Amazon, so that it will process smoothly.

Regards,

Tsuneki

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hi ,I have the same problem,my skill IDis amzn1.ask.skill.7f7b5155-37e3-4827-92b6-7fee0c01c9ce ,thank you !

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Liam Nilsson avatar image
Liam Nilsson answered

You should double check your scopes and redirect URI. Make sure the Alexa URI's are whitelisted with the client. Make sure that all of the scopes Alexa is requesting are allowed for the client.


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