I am from the UK, i have my IBAN but it the site is advising that it cannot match to an account? Is there anything i can do? The IBAN is correct and has been checked and verified.

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bobbysalmon asked Jan 26, '18

I am from the UK, i have my IBAN but it the site is advising that it cannot match to an account? Is there anything i can do? The IBAN is correct and has been checked and verified.

merch by amazon payments

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Answer 1 · 2018-01-30T23:53:16Z

Elizabeth@Amazon answered Jan 30, '18

Thank you for the question @bobbysalmon. If you are having trouble with the IBAN for your bank account, I would recommend that you contact your bank to confirm it if you have not done so already. They should be able to help you to confirm the correct information to enter.

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Answer 2 · 2018-01-31T21:30:52Z

newuser-390b03ee-d32e-45e2-9534-0d195a2668e1 answered Jan 31, '18

Hi There. I have the same problem like you . Also i live in U.K. I checked and double checked my details and their software keep tells me same thing:We were unable to match your Iban to a valid account . Something it's just wromg with their software and they will keep tell you to speak with your bank. I don't know what to do..

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Answer 3 · 2018-02-01T13:49:27Z

Maverick Merchant answered Feb 1, '18

One thought, are you entering the IBAN as given by the bank with spaces? I have a feeling that one may have to enter it as one consecutive run without spaces when submitting to Amazon.

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Answer 4 · 2018-03-02T22:11:00Z

895a5ea4-efb0-4864-86a7-9e25451892d9 answered Mar 2, '18

I have the same problem, with a UK bank account. I've entered it correctly, without spaces, the box then accepts it and I click 'ADD' at the bottom, it then comes up with 'We were unable to match your IBAN to a valid account'

I have triple checked the numbers are correct, unsure what else I can do?

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Elizabeth@Amazon ♦ commented · Mar 03, 2018 at 12:16 AM

If you are having a problem adding information for a Barclays bank account this issue may be due to a recent update to their BIC codes. If you contact them and ask for a IBAN number that matches the old style BIC code they should be able to provide it, which should allow you to successfully enter your bank account information.

If you are not a Barclays customer and are still having trouble I would recommend that you send a screenshot of the error message to merch-sellers-contactus@amazon.com and they will be more than happy to look into the issue for you.

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Answer 5 · 2018-05-04T16:46:18Z

newuser-34821635-1f3c-42db-8ab8-6a1cc14d803a answered May 4, '18

I have the same issue with a UK bank (not Barclays) also. I'll contact the merch-seller-contactus and hope they can provide a solution.

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newuser-34821635-1f3c-42db-8ab8-6a1cc14d803a commented · May 04, 2018 at 07:10 PM

I was told the following:

The Merch by Amazon team is not able to support Kindle direct publishing. You can contact the KDP team directly by using the Contact us link provided on their homepage. For your convenience, I've included a link to their site below. https://kdp.amazon.com/en_US/

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Answer 6 · 2018-05-06T03:20:36Z

newuser-911a87b9-6471-4eb9-a044-9a4f951d3fd9 answered May 6, '18

I used this website to find my IBAN and it was spot on. You can validate yours too.

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Answer 7 · 2018-06-04T06:11:28Z

newuser-34821635-1f3c-42db-8ab8-6a1cc14d803a answered Jun 4, '18

I have been chasing KPD-Amazon on this issue for a month now. The IBAN and BIC code is accurate (thanks for website link), but KPD-Amazon customer service not able to provide resolution up to this point if the forms do not recognise it as valid.

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Answer 8 · 2018-06-12T10:47:05Z

newuser-76871a50-0bdc-4e32-9dfd-96cc25aee646 answered Jun 12, '18

I'm having the same exact issue also with a Barclays account. The details are correct. Has anyone managed to find a resolution for this issue?

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Answer 9 · 2018-06-16T14:39:30Z

newuser-9937f0cf-fdd0-4e2f-9383-8f722ad8a918 answered Jun 16, '18

I have the same issue. Waiting for Amazon to respond...

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Answer 10 · 2018-06-18T17:34:41Z

newuser-9937f0cf-fdd0-4e2f-9383-8f722ad8a918 answered Jun 18, '18

Also, I confirmed my details with www.iban.com , they are correct. The problem is on Amazon's side. It's a shame KDP support does not have a phone number. You can only chase an issue by email so many times. If their payment system does not work with a valid UK bank account, it is broken. I hope they will take this seriously.

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