We are seeing stuttering when our HLS videos are played on the Gen 3 FireTV (note: Fire TV Gen 1/2, and both Fire TV sticks playback the video with no apparent stuttering).
The issue manifests as a slight stutter every second. Our videos have keyframes each second, which may be related.
We've tried multiple configurations of bitrate, resolution, and framerate but all suffer from the stuttering issue:
- 10 Mbps
- 8 Mbps
- 5 Mbps
- 3 Mbps
- 2 Mbps
The issue is also present when a `.ts` video file is played directly (without using HLS playlists).
Tested with ExoPlayer, and MediaPlayer.
Any ideas on what may be causing this, or how it could be resolved are greatly appreciated.
Here's a link to a video sample which demonstrates the issue: https://s3.amazonaws.com/bug-report-data/amazon/sample.ts
We would like to get this resolved as soon as possible as Amazon Fire TV devices are very popular with our user base and highly recommended by our marketing and support department. However, we currently cannot recommend the 3rd generation Fire TV at this time due to this problem.
If we can work on this directly in a timely manner, I believe we can avoid further negative reviews from our mutual customers on the Fire TV product like these: