Hello,
I developed a skill and sent it for certification. However, the certification process fails because Amazon testers cannot perform account linking. The issue is that, when I enable Beta testing for the skill, and perform myself the account linking using the very same "test" account that I gave to the certification team, it works perfectly! What am I doing wrong?
Could it be related to some "endpoint" issue? I am really getting stuck, we're after this thing since weeks now...
Paolo
Have you raised a Contact Us case about this yet? Since this is a public forum, we can't provide account details here, but if you write in to us we can test your skill with your testing instructions and escalate any problems or discrepancies with the certification feedback.
Hello,
do you kindly have news on this? Sorry for putting pressure on you, but as said we are running out of time. I would suggest I provide you with the case ID, as we already opened three tickets, and I feel like opening one more would do confusion
Best Paolo
Hello Harper,
thanks for the reply (I got no notifications fromt he forum so I didn't see your answer). I actually opened two cases, but I am still struggling with that...is there a way we can have a "direct" response, such as skype or phone call? I am sure we can solve this in 5 minutes..We are really stuck, here, and our go-live is approaching
Paolo
We only offer email support through Contact Us but will happily assist you as much as we can through that channel. That said, I took a look at the cases you've opened; it looks like you've been working with a few of our different team members. Please continue working through those channels for further correspondence; I've poked them to let them know the urgency of this situation.
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