question

Admin WWTK avatar image
Admin WWTK asked ·

Incomplete payment reports - recurring issue

Every now and then we get one or more missing monthly report in our report system.

The symptoms are the following: for a given period, the payments happen usually around 30 days after. We log in the reports site a few weeks after payment, and we found out that one or more reports are not available. For example, right now I can't find the report from amazon.com that should have been available Nov 29th.

This prevents us from completing accounting for the previous month. We have to create a ticket, and wait a few days for the problem to be resolved and the report to be available.

This has happened ever since we created a developer account (5+ years ago) and happens several times a year.

Could Amazon properly fix this once and for all?

Thanks!

paymentsreportingpayment taxes reportingreport
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newuser-ba4494f5-e96a-41ee-a8f0-597b5838bf56 avatar image
newuser-ba4494f5-e96a-41ee-a8f0-597b5838bf56 answered ·

contact us

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SAM@Amazon avatar image
SAM@Amazon answered ·

Please file a contact us here regarding your payment report inquiry as we cannot provide private information on the forums. We will be able to assist further once we reviewed your payment details.

Thank you,

Sam

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Hello Sam,

I have reported the issue. As I said, given that this isn't the first time, I am asking for this to be looked into and fixed so that it doesn't happen regularly. Here are some examples of occurrences (and associated ticket numbers):

4742634201 Oct 2017 (CURRENT ISSUE).

4187900721 May??? 2017

1999261131 Oct 2016

1709302151 Apr 2016

1375564201 March 2015

etc...

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SAM@Amazon avatar image
SAM@Amazon answered ·

Hi admin WWTK, it seems your reporting/payment inquiry is still under investigation and our team is working on the issue. Our associate will reach out to you via Contact Us case once we have more information. Unfortunately, we don't respond to any questions regarding payments on our community forums due to their account-sensitive nature.Thank you.

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