question

Crystal Squid avatar image
Crystal Squid asked

Missing/hidden "About" section in Fire Appstore app

Hi.

I notice there is no "About" text showing for our app Christmas Tree Solitaire on the Appstore app on Fire. Or rather, the text appears for a split second then gets completely hidden by the game suggestions (Customers who bought this....etc). You can't even see any "+ Read More" text.

The description shows on the Product Description on the main site... https://www.amazon.co.uk/Crystal-Squid-Limited-Christmas-Solitaire/dp/B077MYGV9T

...just not in the app. Any idea why this might be?

Thank you!

Best, -Simon

amazon appstoreapp submission and updates
10 |5000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

2 Answers

Crystal Squid avatar image
Crystal Squid answered

Hmmm. The issue seems to be that the "Customers also bought" section is appearing above the description on the app (on all other games I've looked at the "also bought" is below the description). Doesn't seem to matter if it's installed, uninstalled or never installed on an account.

Ah well.

10 |5000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

Kunijordan avatar image
Kunijordan answered

Hello,

Thank you for posting comment on the forum. As your inquiry contains account specific information (your app), please use Contact Us form to send your inquiry. Also, when you send your inquiry through Contact Us form, please make sure to provide detail as much as possible (ex: screenshots, etc) so that we can replicate your issue from our end.

Best,

10 |5000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.