Idea

Tom avatar image
Tom Posted ·

Account Termination Procedure

Currently MBA's account suspension/termination policies and procedures are not transparent. Especially to professional content creators whose livelihoods depend on the MBA program, this is a concern and cause of ongoing anxiety. It is quite easy to accidentally violate the content policy. For example, I recently submitted four designs for pregnant women, using the keyword 'maternity', which led to these designs being rejected and my receiving the standard rejection/warning email.

While I agree that it is very important for MBA to enforce their content policy, I feel that a more transparent approach would benefit both MBA as well as content creators, as it would encourage the latter to commit more firmly to MBA and help them to learn from their mistakes.

Not all policy violations are malicious, and I'm sure that MBA does distinguish severe, intentional breaches from accidental, minor ones. However, content creators are left in the dark regarding the extent to which breaches affect the good standing of their account. I am sure that most designers who have been on MBA for a while have had designs rejected and wondered how these rejections would have affected the 'good standing' of their account.

To solve this problem, I propose the introduction of a points system such as this:

  • Each designer gets an initial default amount of points, e.g. 100 points.
  • Policy breaches result in the deduction of points proportional to their severity (severe breaches could, of course, still be punished with immediate account suspension/termination).
  • The designer gets informed by MBA in the rejection email as to the effect of the rejection on his/her total points, which would provide a direct measure of the 'good standing' of the account.
  • Designers whose account is below the maximum 100 points can earn points through good compliance over a period of time (e.g. 10 points per month of no violations), up to the point maximum.
  • Designers can check their accounts standing at any time online - including their history of non-compliance. This would also make it easier for Amazon to justify suspension/termination.

Finally, I also would like to propose a 'Check Description Compliance' button (e.g. on the submission page) that designers can click before submitting a design to scan their descriptions for prohibited words. Assuming that MBA already has a database of such terms, trademarks, etc., implementing this button should be quite easy and would make the reviewing task easier for MBA.

account informationAmazon Creatorpolicy update
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Pratik avatar image
Pratik Posted ·

Yeah I agree. While all users should read terms, they may miss few clauses in long list of ToS. It'd be unfair to kick them out just because of one mistake. Although I haven't seen that happen yet where user was not at fault.

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Ramen Noodles avatar image
Ramen Noodles Posted ·

This is a great idea! The status of our accounts is currently a mystery. If we could know how things are going with our accounts, it would help a lot with anxiety. There are some who support themselves through Merch (and their families). And sometimes people make honest mistakes with the use of keywords (I certainly have). As careful as I am, sometimes things happen.

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DesignTime avatar image
DesignTime Posted ·

what is the problem with using the word maternity?

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Merch offers standard-fitting shirts only. "Maternity" fit shirts are cut differently, and they don't want people to order a standard shirt thinking it'll be fit for a pregnant mom in her 8th month.

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LOL Read the TOS man, they even use the word maternity as an example word not to use ......

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newuser-62387d33-994c-4be4-b254-052d9df61223 avatar image
newuser-62387d33-994c-4be4-b254-052d9df61223 Posted ·

Great idea! Also since last year was all about changes the TOS please let's start 2018 with 100 points to start clean again.

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newuser-ccb44168-962a-4fec-b55c-830c82064f8c avatar image
newuser-ccb44168-962a-4fec-b55c-830c82064f8c Posted ·

Love this idea!

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newuser-5262299f-cac7-48a2-9363-3912a224c53b avatar image
newuser-5262299f-cac7-48a2-9363-3912a224c53b Posted ·

"I feel that a more transparent approach would benefit both MBA as well as content creators"

"I propose the introduction of a points system such as this:....."

"Finally, I also would like to propose a 'Check Description Compliance' button (e.g. on the submission page) that designers can click before submitting a design to scan their descriptions for prohibited words."

Very wise words and I couldn't agree more.

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newuser-7225ca9b-2ced-41ed-8461-24b7ef96d316 avatar image
newuser-7225ca9b-2ced-41ed-8461-24b7ef96d316 Posted ·

Great idea. Creators are really in the dark when it comes to termination procedure and account standing. There is a lot of unnecessary anxiety surrounding this and it would be great if Amazon could be more transparent and give creators a chance to rectify any unintentional infringements before a listing goes live

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Ramen Noodles avatar image
Ramen Noodles Posted ·

I don't see why this couldn't be implemented. Amazon's Seller Central already has an account health indicator.

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Nezzar Mohammed Cherif avatar image
Nezzar Mohammed Cherif Posted ·

Hello My account got terminated for two saying that have copyright issues I make it my livelihoods and tell that to Amazon I have submitted a plant to action for correct this issue and learn more about copyright but the support every time give me the same email template I was hoping to be given one chance, Because I have a year waiting for the approval with great hopes To work with them...it's a sad thing.

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newuser-3b083c19-895f-4a77-83ef-173dec348bf6 avatar image
newuser-3b083c19-895f-4a77-83ef-173dec348bf6 Posted ·

I agree. Honest designers are not purposely submitting fraudulent actions. Being able to check outside of your own efforts via Amazon if it is violating any trademarks would be huge and stop many submissions that wouldn't work and would be a ding against the account.

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